An independent panel judged APCOA to be the supplier most committed to continual improvement, based on the company’s development of an enhanced approach to the car park control room and network operations.

The award recognised APCOA’s innovative ‘One Network’ solution to replace multiple control rooms and manned kiosks across the car parking estate, with one single control room which is manned 24 hours a day. This streamlining of control room services has enabled APCOA to more efficiently manage control and communications within the car parks, delivering a better service for airport users.

Kim Challis, APCOA’s Regional Managing Director for the UK & Ireland, said:

“We are delighted to have won this prestigious award from Heathrow. APCOA employs over 350 staff at Heathrow, who ensure that airport users who drive to Heathrow enjoy a first class and seamless experience when using the car parks.

“We strive to identify innovative solutions for our clients that deliver an improved service experience, so we’re particularly pleased to have won this award for ‘Improving Every Day’.”