As a member of the BPA, APCOA undertakes an annual parking assessment which requires operators to satisfy rigorous compliance criteria. The attending assessor was extremely impressed by the team's knowledge, and their ability to demonstrate compliance with the BPA Approved Operator Scheme Code of Practice.

Kim Challis, Regional Managing Director for the UK and Ireland of APCOA, praised APCOA staff for their first-class customer service, noting that "achieving such a fantastic result in our annual assessment is testament to the hard work and customer-focused ethos of our Customer Service Centre in Uxbridge".

She added that APCOA "prides itself in excelling in first-class customer service" and "prioritises how we can best serve our clients as well as treating our customers with respect and integrity."