Firstly, Ellen Tooley, who works for APCOA in Bishops Stortford as part of the parking services team with East Herts Council, won the Front Line Award, rightly receiving the loudest cheers of the day! Ellen delivers exceptional performance, is dedicated to good practice and customer service, and is a positive representation of the parking industry.  Ellen has faced significant challenges, not least recovery from a severe stroke, but her determination, professionalism and commitment make her an extremely well-deserved winner. East Herts Council added: “Here at East Herts Council parking services, we sincerely acknowledge Ellen Tooley’s dedication and service as a Civil Enforcement Officer. Your long-term commitment has not gone unnoticed, and we are proud of the high standards you continue to maintain despite the challenges you face. Your perseverance and excellence have rightfully earned you this well-deserved award. We commend and praise your achievements. Well done!"
 
APCOA was also awarded the Communication Award for our response to a major incident - the multi-storey car park fire at London Luton Airport (LLA) last October which affected more than 14,000 vehicles. In close partnership with LLA, our cross-departmental teams worked tirelessly to keep car park customers, other stakeholders and the media updated through a steady flow of information. Delivering a comprehensive, controlled and co-ordinated communications response to this high-profile emergency situation was undoubtedly a challenge, but also a significant achievement for APCOA.
 
And thirdly we must mention our superb Customer Service Centre – shortlisted for the Back Office Award, they didn’t win the category this year, but we want to pay our own tribute to their growth and hard work over the past five years as they have taken on more services, becoming an essential and integral part of APCOA’s operations and client support. Following the car park fire, the CSC team played a major role, handling more than 16,500 incoming enquiries during the first fortnight alone. We’ll be back next year!
 
Finally, big Congratulations to the team behind the British Parking Awards for organising such a great event!